How On-Time Payroll Transformed Payroll Efficiency and Compliance
“IRIS’s payroll platform has been a godsend. It has given us the ability, at a reasonable rate, to offer direct deposit, keep our clients’ payroll running, and keep them happy.
"Revenue has been going up. By moving clients to IRIS, we’ve been able to significantly improve our profit margins.”
“IRIS Payroll has been a key partner in helping us provide reliable, compliant, efficient payroll services to our clients.”
— Zoe Zou, COO, On-Time Payroll
As On-Time Payroll grew its client base, the complexity of delivering accurate, compliant payroll across multiple states became increasingly difficult to manage. Manual processes were slowing the team down, and the risk of errors—especially when dealing with ever-changing tax legislation—was beginning to weigh heavily.
“We were spending far too much time on routine data entry,” said Zoe Zou, COO of On-Time Payroll. “And with the tax landscape shifting constantly, we knew we needed a smarter way to stay ahead of compliance.”
What’s more, the firm had started to see signs of potential fraud—requests to change direct deposit details that didn’t sit right. With trust and timeliness at the heart of their offering, Zoe and her team needed technology that could keep pace with the business—and protect it.
Zoe turned to IRIS, looking for a partner that could deliver not just payroll software, but peace of mind.
IRIS Payroll provided On-Time with a flexible, intelligent solution that automated their most repetitive tasks, helped monitor compliance in real-time, and offered self-service features that clients loved. Features like employee self-onboarding meant less admin for the On-Time team and a smoother experience for their clients’ staff.
Crucially, IRIS also acted quickly when Zoe raised concerns about fraud. “Last year, we noticed an uptick in suspicious activity,” Zoe said. “IRIS immediately rolled out temporary restrictions on certain bank accounts, helping us flag and stop fraud before it impacted our clients. That responsiveness made a real difference.”
The impact was immediate. With payroll runs no longer eating up entire days, the team could refocus on the areas where they add the most value—client relationships, business growth, and strategic planning.
Manual data entry was dramatically reduced, freeing the team from repetitive work and improving accuracy. Staying compliant became simpler too, with updates and alerts built directly into the system. Even better, the team felt the difference in their own day-to-day. “We aren’t drowning in tasks anymore,” said Zoe. “Now we’re finally working the way we want to—efficiently, proactively, and with confidence.”
The improvement in internal operations also translated into happier clients. On-Time was able to offer faster, more reliable payroll processing, backed by a system they could trust.
Lessons for Payroll Professionals
For Zoe, the experience underscored how much difference the right technology—and the right partner—can make. The key lesson from On-Time Payroll’s journey? Don’t wait until you’re overwhelmed.
If you want to grow your business, serve your clients well, and protect your reputation, you need systems that do more than just run payroll. You need tools that help you think ahead—and a provider who’ll think with you.
Reach out and talk to one of our experts today to see the difference IRIS Payroll Software can make for your accounting firm or payroll service bureau, today.
